Cancellation & Refund Policy

QuickCharge provides best in class electric vehicle charging services for its customer. Our focus is on complete customer satisfaction.

In an unfortunate event, if you are not satisfied with the services provided, we have the following refund and cancellation policy.

Cancellation Policy:

• Customer can book Instant EV Charging slots for charging their Electric Vehicles by using QuickCharge Application.
• Upon reservation, RM 10 will be deducted from the wallet balance as deposit.
• Please note that for the booked slots, chargers will be reserved under your name and will not be available to any other customer for 30 mins from the booking time.
• If customer reach the station within 30 min time and start charging their EV, RM 10 deposit will be released back to wallet and won’t be charged to customer. Customer will only pay for the charging fee base upon their consumption.
• If the customer doesn’t reach the station within 30 min time, the reservation will be automatically cancelled. RM10 deposit will be forfeited and will not be returned to customer.

Refund Policy:

• In case of application issue (double payment or system error), customer can request for refund.
• For Refund customer need to start the email communication with the support team.
• In the email, customer should give all the details, including Name, Phone Number, Email ID, Customer Number, Balance Wallet Amount, Transaction ID & Date, Disputed Amount and Reason of Refund.
• The email ID for sending refund is support@quickcharge.my.
• Any unused amount in the wallet in not refundable, it can only be used to offset the charging fee at our QuickCharge charging station.

After receipt of communication from the customer, we will notify you if a refund was approved or not. You will be automatically refunded on the disputed amount if it is approved through the QuickCharge e-wallet within 10 working days.

CONTACT US:

If you have any questions regarding our Cancellation and Refund policy, please contact us:

Email: support@quickcharge.my

Phone No: +(60)12-2368486